LEGAL

Refund Policy

Last updated: April 29, 2026

Our Commitment

At Precision VA Match, your investment is protected. We stand behind the quality of our screening and placement process. If we cannot deliver, you do not pay. It is that simple.

01

Placement Services — Money-Back Guarantee

If we are unable to find a suitable candidate for your role, you receive a full refund of your placement fee — no questions asked.

This guarantee applies to all placement tiers.

Once a candidate has been presented, interviewed, and accepted by you, the placement fee is considered earned and is non-refundable. At that point, the 30-day replacement guarantee takes effect (see below).

02

30-Day Replacement Guarantee

Every placement includes a 30-day replacement guarantee at no additional cost. If your new VA leaves or does not meet the agreed-upon role requirements within 30 days of their start date, we will conduct a full new search and place a replacement — free of charge.

The 30-day replacement guarantee covers the same role, same skill set, and same responsibilities as the original placement. Requests for a VA with a different role or skill set constitute a new placement and are subject to a new placement fee.

03

What Is Not Refundable

- Placement fees after a candidate has been accepted and hired by you.

- Services already delivered, including AI Readiness Audits, delegation plans, onboarding playbooks, and marketing system setups.

04

How to Request a Refund

To request a refund, contact us at [email protected] with your name, the service purchased, and the reason for your request. We will respond within 3 business days.